You can add to your order, however, best to let us know by email, and we can do this manually for you, if you put through a new order online you will be charged for delivery or collection again, simply email your additions to our team at pipinchick@hotmail.co.uk where we can manually add your items to your existing order, and take payment over the phone, or send you a payment link with an invoice by email.
We endeavour to deliver within 14 working days of your order, this can be as soon as a couple days after or may be the full 14 days wait, it will depend on what other orders and routes we have planned at the time you place your order. We contact you by email no late than 48 hours after your order to offer you a delivery date for your chickens.
No, we will arrange for your house or run to be shipped to you first, then when you are set up let us know and we will arrange either your poultry delivery or collection.
Although very rarely, best laid plans can go wrong, if for any reason we have to cancel a collection or delivery due to weather, van availability, breakdowns, illness etc… we will always offer a solution first, this may be a new collection day or perhaps a free delivery instead, or for deliveries we may be able to offer an alternative day. If for any reason you are not happy with the alternative offers, we will of course refund you in full.
We have multiple collection points around the UK, we normally offer collection once every 2 months form these locations, you can choose which collection point you would like at the checkout stage, this allows you to select the collection date and location and we will hold on to your hens until this time. It is a more cost-effective way for you to receive our hens if you live far from the farm and do not want to pay the full delivery charge or drive all the way to us. This will come with a small charge of £10 for England and Wales and £30 for Scotland, this is to cover the cost of the van driver and fuel.
Yes, provided you are not in a movement restriction zone we can still deliver hens to you during Bird Flu out breaks. As we do not use 3rd party couriers, we only deliver hens from our farm, there is no risk of cross contamination.
No, we do not use 3rd party couriers, we only use our own drivers who have been trained by us on how to safely transport the chickens and all have DEFRA courier licenses.
Yes, provided you follow our guides and ensure the hens do not over heat or are transported for too long.
When you pick up your hens they will be already boxed and ready to roll, when in transport they fair better in the boot of a car or hatchback, do not sit with the box on your lap, or put the hens on the back seat, the prefer a dark and quiet area when being transported and too much stimulation can stress them out. On very hot days try and keep them as cool as possible, do not give them water, they won’t drink it and it will spill and ruin the box, if you’re worried we recommend giving chunks of watermelon, this will hydrate them enough without making your box wet. Do not transport for more than 6 hours at a time.
No, we provide box carriers for all poultry bought.